Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Sparkle Shoppe Lane. Because many of our products are curated, limited-quantity, mystery, or handmade items, our return policy varies by product type.

Bookish Happy Mail

Bookish Happy Mail bundles are curated especially for each customer based on the genre and reader preferences provided at checkout. Because of the personalized and mystery nature of these bundles, Bookish Happy Mail purchases are final sale and are not eligible for returns or exchanges.

Books included in Bookish Happy Mail may be New or Like New, as stated in the product description. Like New books may show minor signs of previous handling or shelf wear. These normal characteristics are not considered damage or defects.

Jewelry

Jewelry purchases are final sale unless an item arrives damaged, defective, or you receive an incorrect item. Many of our jewelry pieces and curated sets are available in limited quantities, and some may be one of a kind.

Handmade & Crochet Items

Handmade and crochet items are final sale unless they arrive damaged, defective, or you receive an incorrect item. Because handmade items are individually created, slight variations may occur and are part of the handmade nature of the product.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at sparkleshoppelane@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and photos showing the item and any damage. We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, refund, or store credit depending on the circumstances and product availability.

Please do not return an item without contacting us first.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will gladly cancel and refund an order if fulfillment has not yet begun.

Once an order has been packed, personalized, curated, or shipped, it cannot be canceled.

Shipping Charges

Original shipping charges are non-refundable unless the order was incorrect due to an error by Sparkle Shoppe Lane.

Questions

If you have questions about your order or this policy, please contact us at sparkleshoppelane@gmail.com. We’re happy to help. 💕